What is the process for disputing a transaction?

When a customer needs to dispute a transaction with Huntington National Bank, there are several steps that can be followed to facilitate the dispute process. First, it is important for the customer to gather all relevant information regarding the transaction in question. This includes details such as the date of the transaction, the amount, the merchant's name, and any receipts or documentation related to the purchase. The clarity of this information can significantly speed up the dispute process. After consolidating the necessary information, the customer should access their Huntington Bank account online to review any specific tools or options available for disputing transactions. Many banks, including Huntington, offer online portals where customers can submit disputes directly. If this option is not available or preferred, the customer may wish to call the customer service number provided on the back of their debit or credit card. This number can also be found on Huntington's official website. During the dispute process, the bank will typically conduct an investigation to review the claim. This may involve contacting the merchant for further information. Depending on the findings, the disputed amount may be credited to the account while the investigation is ongoing. The customer should receive updates from the bank throughout the process. It is also advisable to be mindful of any time limitations that may apply to filing a dispute, as banks often have specific timelines for reporting errors or fraudulent transactions. For additional details, customers can consult Huntington’s website for the specific protocols and timelines.