What is House of Fraser's return policy?

House of Fraser has a comprehensive return policy designed to ensure customer satisfaction. Generally, if a customer wishes to return an item, they can do so within a period of 28 days from the date of receipt. Items must be in their original condition, unworn, and with all tags attached. This policy applies to most products, but there may be some exceptions for certain items such as swimwear, underwear, and some beauty products, which typically must remain unopened for hygienic reasons. To initiate a return, customers can either return items to a House of Fraser store, provided they have kept the receipt, or they can opt for a postal return. For return by post, customers are often required to fill out a returns form and package the item carefully to avoid damage during transit. It is also advisable to retain proof of postage for their records. For customers seeking a refund, it is important to note that refunds typically process back to the original method of payment made during the purchase. Customers should also be aware that it may take several days for the funds to appear in their accounts after House of Fraser processes the return. For the most accurate and current information, including any potential updates or specific terms that may apply to different products, it is beneficial to check the relevant sections on House of Fraser's website.