What is the return policy?

Horizon Hobby has a clear return policy that is designed to ensure customer satisfaction with their purchases. The general guideline is that customers may return items within a specific period, typically thirty days from the date of receipt. However, there are certain conditions that must be satisfied in order for a return to be accepted. First and foremost, the items must be unused and in their original packaging. This is essential to ensure that the product remains in a resalable condition. It is also important to note that certain products may be excluded from the return policy. Items that fall into this category often include clearance items, special order products, and items that have been used or modified in any way. Additionally, customers are usually responsible for return shipping costs unless the item was received in error or is defective. To initiate a return, customers should refer to the Horizon Hobby website where detailed instructions and any necessary forms can typically be found. This might include generating a return authorization number, which is often required for processing the return smoothly. While this answer provides an overview, it is always wise for customers to consult the official website of Horizon Hobby directly for the most current and comprehensive details regarding their return policy, as policies can occasionally change or contain specific instructions.