What should I do if I receive a damaged item?

If you receive a damaged item from Horchow.com, the first step is to review the details of your order and ensure that you have documentation of the damage. This may include taking clear photographs of the damaged item, capturing any defects, and noting any associated packaging that may also be relevant. It is important to keep all packaging materials as they might be required for a return or exchange process. Next, consult the current web page for Horchow.com regarding their return and exchange policy, which typically outlines the necessary steps to take in the case of a damaged item. Most retailers, including Horchow, require customers to initiate a return or claim within a specific timeframe after receiving the item, so acting promptly is crucial. The procedure may involve completing an online form or contacting customer service for additional assistance. Although the specifics can vary, expect to provide details about your order, including your order number and the nature of the damage. Upon approval, Horchow will likely guide you on the return logistics, including how to send the item back and any replacement procedures. Remember to double-check for any updates or changes in their policy on the website, as this information can be key to addressing your situation effectively.