What happens if my host isn't available during my stay?

Asked a month ago
If a guest arrives at their Homestay accommodation and finds that their host is not available, several factors may come into play. Typically, most Homestay arrangements are designed so that hosts are present to provide support and guidance to their guests. However, in cases where a host may be unavailable, it is essential to review the specific circumstances outlined in the booking agreement. In many cases, Homestay providers encourage hosts to communicate any potential unavailability prior to the guest's arrival, allowing for alternative arrangements to be made. Guests may also find that alternative contacts or emergency procedures are provided by the host or the platform. This can include instructions for accessing the property, information about keys, or designated points of contact who can assist if the host is not reachable. For future reference, it is advisable for guests to check the specific details provided on the Homestay listing, as they often contain crucial information about host availability and house rules. The current web page may also have additional resources and information in the event that a host is not present during a guest's stay.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 23, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Homestay?

If you need to talk to Homestay customer service, now that you have the answers that you needed, click the button below.
Contact Homestay

Homestay

Find a list of many popular Homestay questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Homestay Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!