What happens if the item I purchased is damaged or faulty?

Asked 2 years ago
If an item purchased through HomeRun.com is damaged or faulty, the process for addressing the situation typically involves a few important steps. It is important to first review the specific return policy that applies to the item. Each seller on HomeRun may have their own return and refund policies, which can vary. Generally, buyers should consider reaching out to the seller to report the issue as soon as possible. This communication may help in resolving the matter quickly, as many sellers are willing to offer either a refund or a replacement for damaged goods. In cases where the seller is unresponsive or the issue cannot be resolved directly, buyers may want to check for any buyer protection policies that HomeRun has in place. These policies are designed to provide additional security for consumers. Furthermore, it is advisable to keep all relevant documentation, including photographs of the damaged item and records of any communications with the seller, as these may be useful in supporting a claim. For specific instructions or assistance regarding a damaged or faulty item, it is best to refer to the current web page for updated information and resources related to customer support and returns.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 28, 2025

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