What should I do if I received a damaged item?

If you have received a damaged item from Hobbypartz.com, it is important to take the appropriate steps to address the situation. First, inspect the item carefully to assess the extent of the damage. It can be helpful to gather any supporting documentation, such as photographs of the damaged product, as well as a copy of your order confirmation or receipt. This information may be useful when seeking a resolution. Next, consult the Hobbypartz.com website, as they often provide specific information regarding their return and exchange policies. Generally, online retailers have guidelines in place for returning or exchanging damaged items. It is important to follow these guidelines closely to ensure that the process goes smoothly. Once you have familiarized yourself with the return policy, reach out to Hobbypartz.com through the contact information provided on their website. Clearly explain the situation, including details about the damaged item, and provide any supporting documentation you have gathered. This will help them understand your case and assist you more effectively. It is usually recommended to initiate this process as soon as possible after the item is received to ensure a timely resolution. Hobbypartz.com aims to provide a good customer experience, and they should be willing to assist you in resolving the issue with the damaged item.