What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from HobbyTron, it is advisable to first inspect the package and the item thoroughly upon delivery. Taking clear photographs that document any damage can be very helpful in resolving the issue. HobbyTron generally has specific policies in place regarding returns and exchanges for damaged or defective products. Customers should check the most current information available on the HobbyTron website, as it may outline the precise steps to follow in these situations. Typically, this may involve reaching out through the designated channels, such as a specific email address or a customer service form. It is also important to have the order number and any relevant information readily available when making such inquiries, as this can expedite the process. Additionally, if the item is defective, customers may need to return it along with any original packing materials, if feasible. Many of HobbyTron's items might come with a warranty, so reviewing the warranty details, if applicable, can provide further guidance on how to proceed. If you require specific instructions or additional assistance, the HobbyTron website can offer the most accurate information for your particular situation.