What should I do if my points are not credited after my stay?

Asked 5 months ago
If Hilton Honors points are not credited to an account after a stay, there are several steps one can take to resolve the issue. First, it is advisable to ensure that the hotel stay was eligible for points and that the correct Hilton Honors number was provided at the time of booking or check-in. It is also important to verify the terms and conditions regarding point earnings for that specific stay, which can vary by hotel brand or promotion. If everything appears in order but the points have still not been credited, the next step is to wait a few days. Points can take up to a few days to be processed and appear in the account after checkout. If after this period the points are still missing, one can submit a request for missing points through the appropriate channel on the Hilton website. This typically involves logging into the Hilton Honors account and using the "Missing Points" function, where one can provide the relevant stay details. It is always a good idea to keep any receipts or documentation related to the stay for reference during this process. For additional guidance or inquiries, the current web page of Hilton Honors should have up-to-date contact information available.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 6, 2025

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