What should I do if my products arrive damaged?

If products from Herff Jones arrive damaged, it is important to take the necessary steps to address the situation promptly. First, carefully inspect the items for any visible damage as soon as they are received. It is advisable to take photographs of the damaged products along with the packaging, as this may be helpful in the resolution process. Next, review any documentation or shipping information that came with the products. There may be specific instructions regarding how to report damages. Most often, businesses such as Herff Jones have a defined procedure for handling damaged goods. This typically involves notifying customer service or the appropriate department about the issue. When reaching out for assistance, be prepared to provide information including your order number, a description of the damages, and the photographs taken earlier. It is also beneficial to check the current Herff Jones website for their specific policies on returns and damages, as well as any necessary contact information for reporting the issue. This approach will help ensure that the matter is resolved efficiently and satisfactorily.