What is your return policy?

HearthSong.com has a customer-friendly return policy that is designed to ensure satisfaction with their products. Generally, the policy allows for returns within a specified time frame from the date of purchase. Items that are unused and in their original condition, along with the original packaging, are typically eligible for return. This includes toys, crafts, and other items offered by HearthSong. In the case of defective or damaged merchandise, HearthSong generally advises customers to reach out for assistance. Customers may be able to receive a replacement or a full refund depending on the circumstances. It is important to note that there may be some exceptions for certain product categories, such as personalized items or clearance merchandise, which may not be eligible for return. When preparing to return an item, customers usually need to include a copy of the invoice or order confirmation and may be required to cover return shipping costs unless the item was damaged or incorrect. HearthSong encourages customers to look for specific instructions provided on their website regarding the returns process, which often includes details about obtaining a return authorization. For the most accurate and updated information regarding the return policy, it is always a good idea to check the current web page on HearthSong.com, where you can find the latest guidelines and instructions. This ensures that you are well informed about the exact procedure and any requirements that may apply during the return process.