Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed through Healthypets.com, the ability to cancel or modify it usually depends on the current status of the order. If the order is still processing and has not yet been shipped, customers may have the option to cancel or modify it. However, this typically must be done within a specific timeframe after the order is placed. If the order has already been shipped, it may not be possible to cancel or modify it, and in such cases, customers would generally have to wait until they receive the items before considering a return or exchange. For modifications, it is often recommended to contact customer service as soon as possible to inquire about the specific options available for your order. The website might provide resources or detailed information about order management under their shipping and returns policy section. Customers are encouraged to review their order confirmation emails, as these often contain pertinent details about cancellation and modification procedures. For the most accurate and updated information, visiting the current web page of Healthypets.com is advisable, where you can also find any necessary contact information and support resources you may need.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 17, 2025

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