What should I do if I receive the wrong item?

If you receive the wrong item from Healthyback.com, it is important to take a few steps to ensure the issue is resolved promptly. First, carefully review the order confirmation and compare it with the item you received to confirm that there was indeed an error. Once you have verified the mistake, it is advisable to check the returns and exchange policy outlined on their website for specific instructions on how to proceed. Typically, there should be guidelines regarding the eligibility of the item for return or exchange, including any time frame limitations. Next, you may wish to gather any relevant information, such as order numbers, receipt details, and photographs of the received item, as this information can facilitate the process. Healthyback.com often provides options for contacting customer service through their website, so you can alert them about the situation. They may offer assistance in arranging for the return of the incorrect item and sending you the correct product. Make sure to follow the instructions provided carefully to ensure a smooth resolution. The customer service page on their website is an excellent resource for further guidance on handling such situations.