What should I do if I receive the wrong item?

If you receive the wrong item from Headingtoheaven.com, the first step is to carefully review the packing slip or invoice that accompanied your order. This will help you determine if there was a simple error in the fulfillment process. It is also important to take photographs of the item you received to document the discrepancy. Next, you may want to check the current web page of Headingtoheaven.com for their specific return or exchange policies. Most companies provide guidelines on how to return incorrect items, including any forms you might need to fill out or return shipping information. After that, you can proceed with the necessary steps as outlined in their return policy. Typically, this may involve contacting their customer service department directly through the provided contact methods listed on their website. They should be able to assist you in rectifying the issue promptly. Overall, keeping your order details and any communication professional and clear will facilitate a smooth resolution.