What should I do if my furniture is damaged upon delivery?

If furniture is damaged upon delivery from Havertys, it is important to address the issue promptly and effectively. First, inspect the furniture thoroughly while the delivery team is still present. Take note of any visible damage, and document it with photographs, as this evidence can be crucial for any subsequent communication. Be sure to communicate your concerns to the delivery team immediately; they may be able to assist you on the spot or provide useful information regarding the next steps. Once you have documented the damage, the next step is to refer to the Havertys website, which contains detailed information about their return and damage policies. Generally, customers are encouraged to report damage as soon as possible. This usually involves contacting customer service or filling out a form online. The specific terms regarding returns, exchanges, or repairs may vary, so checking the current policy is advisable. When reaching out, ensure that you have your order number and any relevant details at hand. This will facilitate the process and enable customer service representatives to assist you more efficiently. Remember, acting quickly can help resolve the matter satisfactorily, whether that involves arranging for a replacement or having the damaged item repaired.