What should I do if my order is damaged upon arrival?

If you receive a damaged order from Harry & David, it is important to address the situation promptly to ensure a satisfactory resolution. First, take the time to examine the contents of the package carefully while keeping all original packaging materials, as these may be required for documentation purposes. Document any visible damage by taking clear photographs of the damaged items and the packaging. This evidence will be helpful when you seek assistance. Next, the appropriate course of action would be to refer to the Harry & David website for specific instructions on their policy regarding damaged orders. Typically, these policies outline the steps customers should follow to report damage, which may include submitting the photographs and a brief description of the issue through a designated form or email. Additionally, customers often have the option to request a replacement or refund, depending on the circumstances and the company's policy. It is advisable to act quickly, as there may be time limits on reporting such issues. In summary, retaining the packaging, documenting the damage, and consulting relevant information on the Harry & David website will facilitate a smoother process to address your concerns with a damaged order. Remember, each case may vary, so confirming the specific policy and procedures is crucial for the best outcome.