What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Hardware Sales Inc., the first step is to review the company's return policy, which can typically be found on their official website. Hardware Sales Inc. generally provides a clear outline of the procedures to follow in such cases. Customers are often advised to inspect their items upon receipt to ensure they are in satisfactory condition. In the event of receiving a damaged or defective item, it is usually recommended that customers take clear photographs of the product showing the damage or defect. This documentation can be helpful during the return process. Next, customers may need to initiate a return or exchange by following specific instructions provided on the Hardware Sales website. This might involve filling out a return form or contacting their customer service team for assistance. It is important for customers to keep their order confirmation and any relevant documentation readily available, as this information may be requested during the return process. Additionally, customers should pay close attention to any timelines or conditions that must be met for returns to ensure a smooth experience. For the latest, most detailed information regarding returns, exchanges, or how to report a damaged or defective product, customers can refer to the Hardware Sales website.