What is your return policy?

Hansen Surf has a return policy that is designed to ensure customer satisfaction while providing clarity on how to handle returns. Typically, they accept returns within a specified period, usually around thirty days, from the date of purchase. The products need to be in their original condition, meaning they should be unused, unwashed, and have all original tags attached. In many cases, items marked as sale or clearance may have different guidelines, and it is crucial to check the specific details for those items. Returns generally require proof of purchase, such as a receipt, and customers will often need to cover the shipping costs for returns, unless there was an error on the part of the company. Refunds or exchanges are usually processed once the returned item is received and inspected. The refund method may depend on the original payment method used during the purchase. It is advisable to keep the tracking information for any returning shipment to confirm it was sent back. For the most accurate and up-to-date information regarding the return policy, customers should refer to the returns section on the current web page of Hansen Surf. This section provides comprehensive details on the return process, including any specific instructions to follow, which can vary based on the nature of the purchased items. This will ensure that customers have all the information they need for a smooth return experience.