What should I do if my Halifax One Credit Card is lost or stolen?

Asked 3 months ago
If a Halifax One Credit Card is lost or stolen, it is important to act quickly to prevent unauthorized use. The first step is to report the loss or theft immediately. This can typically be done by visiting the Halifax website, where customers will find guidance on how to report a lost or stolen card. It is also advisable to check the phone number provided on the back of any other Halifax cards, as this number can often be used for immediate assistance. After reporting the card, the cardholder will usually be able to freeze their account temporarily to prevent any further charges from being made. This action may provide additional peace of mind while the situation is being resolved. Following this, a replacement card can be requested; most financial institutions, including Halifax, will issue a new card relatively quickly, often within a few days. It is also a good idea for the cardholder to monitor their account regularly for any unauthorized transactions. If any suspicious activity is detected, it should be reported to Halifax as soon as possible. For specific details about the process and assistance, customers are encouraged to look at the dedicated section on the Halifax website. This will provide the most current information along with the necessary contact details for immediate help.
Adam Goldkamp is the editor / author responsible for this content.
Answered Sep 4, 2025

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