What should I do if the wrong item is shipped to me?

If you receive the wrong item from Hairstopandshop.com, it is important to address the issue promptly to ensure a satisfactory resolution. The first step is to carefully examine the package and the items received. Verify whether the item is indeed incorrect by checking the order confirmation details, which typically include the description of the item that was ordered. Once you have confirmed the error, the next course of action is to refer to the specific return or exchange policy on the Hairstopandshop.com website. This information often provides valuable guidance on the procedures you need to follow in such situations. If the website includes a contact section, you may find useful information such as customer service email addresses or phone numbers that can assist you in reaching out for support. When contacting customer service, it is advisable to provide as much detail as possible, including your order number, a description of the incorrect item you received, and any relevant photographs. This will aid the team in processing your request more efficiently. Moreover, make sure to keep all original packaging and any included materials, as they may be required for a return. Following these steps will help in resolving the situation effectively.