What should I do if I received the wrong item?

Receiving the wrong item can certainly be frustrating, and HSN.com understands how important it is to receive exactly what was ordered. If a customer finds themselves in this situation, the first step is to review the order confirmation details to ensure that there was no mistake on the initial order. After confirming the details, the next step is to check the packaging slip that arrived with the order, as it often includes information about the items that were shipped. If the item received does not match what was ordered, HSN.com typically advises customers to begin the return process. This can usually be done online by logging into the customer's account on the HSN website and navigating to the order history section. From there, customers can initiate a return for the wrong item. The return policy usually allows customers to return items within a designated period, so it is always a good idea to act quickly. In the case that the customer needs assistance with the return or has specific questions about the process, HSN.com often provides customer service details on their website, which might include hours of operation and various contact methods. Customers may be able to resolve their issue efficiently by following the return process outlined online. By taking these steps, the customer can ensure that they receive the correct item in a timely manner.