How Do I Make a Warranty Claim for My HP Computer?

In a nutshell: To file a warranty claim for your Hewlett Packard computer, first check if it's under warranty—standard warranties last 1 to 3 years, while extended warranties offer longer coverage and additional benefits. Gather your purchase receipt and determine the issue, as some problems may be easily

Introduction

If your Hewlett Packard computer is glitching or even broken down entirely then you need to know how to file a warranty claim with the company. Filing the claim is fast and easy, but first you need to determine if your computer is still under warranty.

What You'll Need

Hewlett Packard offers two different kinds of warranty:Standard warranties are good for 1 to 3 years (varying by product) and cover hardware malfunctions that are the result of manufacturing errors. They do not cover normal wear and tear, accidental damage, damages caused by unauthorized repairs, or software issues.Extended warranties, also known as Hewlett Packard Care Packs, last longer than standard warranties and cover the same issues. With them, you get priority access to Hewlett Packard support staff and, if you get the Accidental Damage Protection add on, also protects from accidental damage.For more details, read the terms of your warranty which came with your computer.

Before you start a warranty claim with Hewlett Packard, get the receipt for your purchase. It may be helpful during the claim filing process.

Go to the Hewlett Packard home page and enter a description of your computer's problem into the search bar at the top of the page.

Before you file a warranty claim, see if the problem is actually quick and easy to fix yourself. It would be pointless to go through all the trouble of a warranteed repair when you don't have to.

How Do I Make a Warranty Claim for My HP Computer? (Step 1)

If you could not find the problem that way, you can ask a question of the HP Community by clicking the "Start the Conversation" link on the HP Community page.

HP Community page

How Do I Make a Warranty Claim for My HP Computer? (Step 2)

Find your computer's serial number by looking on the computer.

If you have an Hewlett Packard desktop, look for a sticker on the side or back that has a number on it and starts with SN or S/N. If you have an Hewlett Packard laptop, the number will be on the bottom, on the stand, or in the battery compartment. If you locate the serial number, skip to step 6.

Conduct a Windows search for the term "Hewlett Packard Support Assistant."

Open the Hewlett Packard Support Assistant app.

Your computer's serial number should be displayed on the dashboard.

Go to the Hewlett Packard warranty status page.

Hewlett Packard warranty status page

How Do I Make a Warranty Claim for My HP Computer? (Step 6)

Select the country you purchased the computer in from the drop down menu.

Enter your computer's serial number in the text field provided for it.

Click the Submit button.

Your warranty status will be displayed on your screen.

If your computer is still under warranty then call an Hewlett Packard customer service representative.

Hewlett Packard customer service center

Conclusion

Once you file the warranty claim, the representative will give you instructions on what to do next. If you have any questions about whether or not your computer's issue is covered by your warranty, ask a customer service representative. You can call one any time, the customer service center is open 24 hours a day, seven days a week.

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