What is your policy on equipment damage during rental?

H&K Equipment, Inc. maintains a clear policy regarding equipment damage during rentals to ensure a fair and equitable process for both parties involved. When customers rent equipment, they are typically held responsible for any damage that occurs during the rental period, unless that damage falls under specified exceptions outlined in the rental agreement. It is essential for renters to carefully review the agreement to understand their responsibilities and the extent of their liability. Generally, customers should be aware that normal wear and tear is typically not considered damage. However, excessive wear or any damages that arise from misuse, negligence, or failure to comply with H&K Equipment's operating guidelines may result in additional fees or charges. Renters are usually encouraged to conduct a thorough inspection of the equipment prior to taking it off-site and to report any pre-existing damage to H&K Equipment at that time. This proactive measure can help prevent disputes upon returning the equipment. In the event of damage, H&K Equipment may assess the costs required for repairs or replacements, which may be charged to the renter. For specific details regarding their policies, including any damage liability insurance options available, it is advisable to consult the rental agreement and any relevant documentation provided at the time of rental or to explore the information available on their current website.