How Do I Recover My Gofundme Account?
In a nutshell: If you can't access your GoFundMe account, recovering it can often be straightforward. Begin by resetting your password, as forgetting it is a common issue. If you can't recall the email associated with your account, contact customer service. For accounts linked to social media
Introduction
If you can no longer access your GoFundMe account, you may want to know how to recover access to it. Fortunately, it's probably a very simple problem with a very easy solution. Even if it's not, there are still lots of things you can try to do to recover access to your GoFundMe account.
What You'll Need
If you cannot remember the email address you use for your GoFundMe account, you may need to contact customer service for help, as you cannot reset your password without it.If you signed up for GoFundMe via a social media site such as Facebook then you will need to contact that site for help signing in instead of GoFundMe.If you ask for GoFundMe's help in recovering your account, please note that the company will never contact you via the fundraiser form to request identification, contact information, or any other form of personal information.Set up multi-factor identification on your account to reduce the chance that hackers can take control of your account from you.
Go to the GoFundMe password reset page.
GoFundMe password reset page
Misremembering the password is the most likely reason why you can't sign into your account, so resetting it is the easiest way to regain access to it.
Enter the email address associated with your GoFundMe account in the text field provided and click the Reset Password button.
Check your email for the link to reset your password.
Follow the instructions to reset your password.
Please note that the link is only good for six hours.
Use a combination of uppercase and lowercase letter, numbers, and special symbols for your new password.
If, after multiple attempts, you have not received the email with the link to reset your password, and if the email is not in your Spam folder, contact a GoFundMe customer service agent for assistance.
If you still cannot access your account, continue on with the next step.
If you're using a VPN, turn it off.
If that doesn't help, try using an incognito window to sign into your account.
If that didn't work either, switch to a different browser and try again.
Chrome and Firefox work best.
If you still can't sign in, clear your cache and cookies.
If that also didn't work, switch off your adblocker, if you are using one.
If none of the above steps helped, contact a GoFundMe customer service representative and ask for help.
Conclusion
If resetting your password gives you access to your account once more, go to your account page and check your other information, such as your contact information and bank account information, to make sure that the problem was not the result of somebody hacking your account. If you see any changes that you did not make, contact a GoFundMe customer service representative immediately and tell them about it.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for GoFundMe Problems?
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