How Do I Get My Money Back from Gofundme?
In a nutshell: Donating on GoFundMe can support artists or entrepreneurs in need, but fraud may occasionally occur. If you believe you were misled or charged incorrectly, you can request a refund by following specific guidelines. Claims must be made within a year, you shouldn’t have initiated a chargeback, and refunds are limited to
Introduction
Making a donation to someone on GoFundMe is a generous act that can really help out a struggling artist or entrepreneur. Unfortunately, and although it's rare, fraud does sometimes happen. If you believe you made a donation based on misleading or false claims by a donor, or if you suspect unauthorized charges have been made on your account, you can request a refund from GoFundMe. The refund request process is simple.
What You'll Need
To qualify for a refund:You must make the claim within one year of the donation you want refunded.You cannot have initiated a chargeback on the donation.You cannot make more than three refund claims in a month, or make them for frivolous reasons, as determined exclusively by GoFundMe.The donation cannot be one you made to your own fundraiser.You must reside in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom, or the United States.You must still control the payment method you used to make the donation, as the refund can only be made to that payment source.You cannot have contributed to the alleged fraud or misuse of funds in any way.You donation had to have been made through the GoFundMe platform.
Go to the GoFundMe home page.
Sign in to your GoFundMe account by clicking on the Sign In link in the navigation bar at the top of the screen.
Go to the fundraising page of the campaign you donated to.
Click on the Contact button to send a message to the organizer of the fundraiser.
Explain your problems to them and ask for a refund. GoFundMe will not allow you to file a refund claim until you have tried to work things out with the organizer yourself.
Wait for the organizer to respond.
If you are not able to get your money back this way, continue on with the next step.
Go to the GoFundMe Submit a Donor Claim page.
GoFundMe Submit a Donor Claim
Enter your personal information, contact information, and the fundraiser's url in the text fields at the top of the form.
Indicate how you know the fundraiser's organizer, if you do, by choosing an option from the drop down menu.
Choose your reason for requesting a refund from the drop down menu.
Describe your issues in the text field provided for it.
Upload any information that supports your case using the uploading widget.
This might include a record of the correspondence between you and the organizer of the fundraiser and bank statements showing the charge date and amount.
Check the CAPTCHA box.
Click on the Submit Claim button.
Once you do, GoFundMe will investigate your claim. Once they have made a finding, they will notify you of it.
Conclusion
The amount of time GoFundMe takes to investigate your claim will vary depending on the circumstances. If you have any questions while you are waiting, contact a GoFundMe customer service representative.
Further questions?
Solutions to similar problems
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