What is the process for resolving disputes?

The process for resolving disputes on the Gigster platform involves several steps intended to ensure fairness and clarity. Generally, dispute resolution begins when a disagreement arises between a client and a talent regarding project expectations, deliverables, or any other aspect of their collaboration. The first step typically involves open communication between the involved parties. Gigster encourages both clients and talents to engage in discussions to clarify any misunderstandings and seek common ground. If the issue remains unresolved through direct communication, the next step would usually involve documentation of the dispute. Both parties are advised to gather relevant information, including project agreements, messages exchanged, and any other materials that pertain to the disagreement. This helps establish a clearer understanding of the issues at hand. At this stage, Gigster may provide mediation assistance. This involves a neutral third party facilitating discussions to help resolve the dispute amicably. If mediation efforts do not yield a satisfactory resolution, a formal dispute can be escalated to a more structured process, which may include review by Gigster’s support team or management. Throughout this process, it is essential for both parties to remain patient and open to resolutions. It is also advisable to familiarize oneself with the specific guidelines and terms outlined on the Gigster website, as these may provide additional context regarding dispute resolution protocols and any specific timelines or procedures that need to be followed. Information on these intricacies can often be found directly on relevant pages of the Gigster site.