What should I do if I receive a defective product?

If you have received a defective product from Genthem, the first step is to examine the item closely to document any visible defects or issues. Taking photographs can be useful for your records and for any potential return process. Next, you should consult the documentation that came with the product, as it may contain specific instructions on how to proceed with returns or exchanges. Many companies have a designated returns policy that outlines the timeframe in which you can report defects and the steps needed to return the item. It may also be helpful to visit the official Genthem website, where you can find information about their customer service or support options. This often includes details on how to process returns or exchanges and may provide additional resources for defective products. Keeping in mind that customer satisfaction is typically a priority for companies like Genthem, they are usually prepared to assist with any concerns you may have about defective items.