What if I receive a damaged or faulty item?

If a customer receives a damaged or faulty item from Geniuseshop.com, it is important to review the shop's return and exchange policy, which typically outlines the steps to take in such situations. Generally, a customer should first assess the condition of the item upon receipt. If the damage or defect is evident, they should document it with photos and retain all original packaging, as this may be necessary for returns or exchanges. The next step would usually involve initiating a return request through the designated process outlined on the Geniuseshop.com website. This could include filling out a form or contacting customer service for further assistance. It is advisable to act promptly, as most retailers have specific timeframes within which customers must report damaged or faulty products. Customers should also keep an eye on whether there are any particular instructions for returns, such as prepaid shipping labels or specific return addresses. For the most accurate and up-to-date information, customers are encouraged to look at the current web page of Geniuseshop.com, which will have specific details and contact information if needed.