What should I do if I receive a defective product?

If a customer receives a defective product from Gazelle.com, the recommended course of action is to carefully examine the product to assess the extent of the issue. It is advisable to document the defects by taking clear photographs, as this may be helpful when addressing the situation. Next, the customer should refer to the current return policy available on the Gazelle website, which outlines the steps necessary for initiating a return or exchange. This policy typically provides specific guidelines on the allowable time frame for reporting defects and returning items. In many cases, customers may need to log into their Gazelle.com account to initiate the return process, where they can follow the provided instructions. If the account was not created or if the product was purchased as a guest, there may still be options available for returns through the order confirmation email. It is important for customers to act promptly, as delays could complicate the return process. For detailed information regarding the return process or to ascertain the specific conditions that apply to defective products, customers may want to explore the website or check their order confirmation email, which often contains important details. This will help to ensure a smoother resolution to the situation.