What is your return policy?

Asked 2 years ago
Furniture Row has a return policy that generally allows customers to return items within a specific time frame, commonly thirty days from the date of receipt. However, customers should be aware that the policy may vary depending on the type of product purchased. Furniture Row typically allows for a return or exchange of most items as long as they are in their original condition and packaging, and all accessories, instructions, and warranty information must also accompany the return. It is important to note that certain items, such as custom orders or special items, may have different return guidelines. Additionally, Furniture Row may charge a restocking fee for certain returns, so examining the return guidelines specific to the item purchased is advisable. If there are any damages or defects, these should be reported to Furniture Row immediately upon receipt of the merchandise. Customers seeking to understand the detailed nuances of the return policy or looking for further clarification on specific items should check the policies on their current web page. This will provide the most accurate and up-to-date information regarding returns, exchanges, and any applicable restrictions, ensuring a hassle-free experience when dealing with returns or exchanges. Remember, keeping a copy of your receipt or invoice will also facilitate a smoother return process.
Christian Allen is the editor / author responsible for this content.
Answered Sep 20, 2025

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