What should I do if an item arrives damaged?

If an item from French Connection arrives damaged, the first step is to carefully assess the extent of the damage and take note of any defects. It is advisable to keep the original packaging, as this may be required for returns or exchanges. Generally, it is recommended to review the return and exchange policy outlined on the French Connection website. Most retailers have specific guidelines for handling damaged items and may provide instructions on how to proceed. Typically, customers are instructed to contact customer service for assistance, but the exact process can vary. Looking on the current web page for contact information can help facilitate this process. Remember to act promptly, as there may be time limits for reporting damage. Providing clear details and any photos of the damage can also smooth the resolution process.