What is your process for handling damaged goods?

Freight Companies Perth understands that handling damaged goods is a critical aspect of freight logistics. The process typically begins with meticulous documentation. When goods are received, they should be inspected thoroughly for any signs of damage. If any damage is detected, it is essential to take clear photographs and note any details about the condition of the packaging and the goods themselves. After documentation, the next step involves notifying the freight service provider immediately. This is important as it initiates the claims process, allowing for proper investigation and assessment of the situation. Freight Companies Perth often has a dedicated team that specializes in claims, ensuring that all necessary information is gathered promptly to facilitate the resolution. Additionally, it is advisable to check the terms and conditions of the shipping agreement, as these will outline the specific procedures for handling claims related to damaged goods. Freight Companies Perth aims to resolve such issues efficiently while ensuring that customers are informed throughout the process. For those seeking precise procedures or additional information, checking the current website may provide further insight.