What should I do if I receive a damaged item?

If a customer receives a damaged item from FragranceNet.com, it is generally advisable to take careful note of the condition of the product and to retain all original packaging. Documentation can be helpful, so it may be wise to take photographs of the damaged item. Customers should then refer to the return and exchange policy found on the FragranceNet website for specific instructions on how to proceed with a return or exchange. This policy usually outlines the timeframe within which customers should report a damaged item and any necessary steps to initiate a return. Often, customers can initiate the process through their account on the website or by using the contact information provided there. It is important to address the issue promptly to ensure a smooth resolution. Remember, keeping the original packaging and providing clear details about the damage can facilitate the return or exchange process.