What should I do if I receive a high bill?

Receiving a high bill from FortisBC Energy can be concerning, and there are several steps one can take to address the situation. First, it is important to carefully review the bill to ensure there are no mistakes. Check for any unusual spikes in usage compared to previous months, and confirm that the billing period, rate, and any adjustments or fees are correct. If the bill seems accurate but is unexpectedly high, consider evaluating energy usage habits. Inspect appliances and heating systems for efficiency and see if any changes in lifestyle or occupancy may have affected energy consumption. Simple actions such as adjusting thermostats, sealing drafts, or using energy-efficient appliances can help reduce future bills. Some customers have found it helpful to consult FortisBC Energy’s website for resources on managing energy consumption and finding energy-saving tips. Additionally, they may provide information regarding payment plans or assistance programs for those facing financial difficulties. If further clarification or assistance is needed, it may be beneficial to explore the contact information available on the official FortisBC Energy website. They offer support and can help with understanding the bill or exploring options for managing energy costs effectively.