What should I do if my order never arrived?

Asked 4 months ago
If an order from Footaction has not arrived as expected, there are several steps you can take to address the situation. First, it is advisable to check the order confirmation email that was sent to you after the purchase. This email typically contains important details such as the order number, expected delivery date, and tracking information. By visiting the tracking link, you may gain insights into the current status of your package and see if there have been any delays. If the order is still showing as “in transit” or has not updated in a considerable amount of time, it might be helpful to verify that the shipping address provided during checkout was correct. Sometimes, minor errors in the address can lead to delivery issues. Should the package still not arrive, Footaction offers a customer service option for inquiries. Users can find more information and potential solutions by visiting the official Footaction website. There, customers can access various resources and may be able to submit a request for assistance regarding their order. Remember to gather all relevant details, such as your order number and tracking information, and include them in your communication for the best results. Taking these steps can help facilitate a resolution and provide clarity on the whereabouts of your order.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 13, 2025

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