What is your policy on defective merchandise?

FlyLow has a clear and customer-friendly policy regarding defective merchandise. If a customer discovers that an item is defective, they typically recommend reaching out to their customer service team to initiate the return or exchange process. It is essential for customers to address defects as soon as possible to ensure a smooth resolution. Defective items can include issues such as manufacturing flaws, broken zippers, or seams coming apart, which understandably may arise from time to time due to the nature of outdoor apparel. Customers should first review the current return policies listed on the FlyLow website, as these policies may contain detailed guidelines on how to handle returns and exchanges for defective products. It is also advisable to have proof of purchase ready, as this may be required for processing a return. Each situation can differ, and FlyLow aims to provide an experience that reflects their commitment to quality and customer satisfaction. For the most accurate and up-to-date information regarding defective merchandise, visiting the FlyLow website would be a helpful step.