What should I do if a property does not match the description?

If a property does not match the description provided on FlipKey, there are several steps that one can take to address the situation. First, it is essential to document the discrepancies between the property’s listing and the actual experience. This can include taking photographs and making notes of specific issues that differ from what was advertised. Once these discrepancies are documented, it is advisable to reach out to the host of the property directly through the messaging system on FlipKey. Communication is key, and hosts may not be aware of the issues. Sharing concerns in a polite and constructive manner allows the host an opportunity to respond or rectify the situation. If the host is unresponsive or if the discrepancies are serious enough to warrant further action, one can then consider escalating the issue by reporting it to FlipKey. While FlipKey does not have a direct customer service line, they often have information available on their website regarding how to report such matters. Additionally, it is wise to review any relevant terms and conditions related to the booking, as this may provide insight into the next steps or any potential remedies available for such situations. Engaging both the host and FlipKey provides the best opportunity to resolve the issue amicably and ensure that future guests have a more accurate understanding of the property.