What should I do if I receive the wrong item?

If a customer receives the wrong item from Fitactivewear.net, the first step is to carefully check the order confirmation email and packaging to ensure that it is indeed the incorrect item. It is important to verify the item ordered against what was received. Should a discrepancy be confirmed, the next best course of action would be to consult the Fitactivewear.net website for any return or exchange policies that may be outlined there. Typically, these guidelines will provide information on how to initiate a return or exchange process. Customers should gather any relevant details such as order number, item details, and a description of the issue before proceeding. In some cases, there may be options to request a return shipping label or instructions on how to send the item back. Customers often find it helpful to document any issues with photographs, as these may be required for the return process. As procedures may vary, it is always best to refer to the specific information provided on the website for the most accurate and updated guidance on resolving such matters.