How do I report a lost or stolen card?

Asked 2 years ago
To report a lost or stolen card with First Direct, customers are typically advised to take immediate action to protect their accounts. The first step is to access the First Direct website, where you can find detailed instructions on how to report your card as lost or stolen. Usually, there is a dedicated section for lost or stolen cards, which will provide information on the reporting process, as well as contact details for customer service. Additionally, First Direct usually offers a 24-hour helpline specifically for such emergencies, which allows you to speak to a representative who can assist you in securing your account. It is crucial to act quickly to minimize any potential unauthorized transactions. Be sure to have your account information readily available when you report the loss. For the most accurate and up-to-date information, visiting the official First Direct website is recommended.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 30, 2025

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