What is the process for handling damaged or defective items?

When it comes to handling damaged or defective items, Figisgallery.com has established a clear process that aims to ensure customer satisfaction. If a customer receives an item that is damaged or defective, the first step is to review the return policy as outlined on the Figisgallery.com website. Typically, customers are encouraged to inspect their items immediately upon receipt. If any issues are identified, such as visible damage or defects, it is advisable to keep the original packaging as this may be necessary for the return process. Customers usually need to document the damage with photographs. This documentation can help expedite the handling of claims and replacements. Once the customer has gathered the necessary information, they should refer to the specific return procedures mentioned on the website. These procedures often provide detailed instructions on how to initiate a return or exchange. It may involve filling out a return form and providing the order number to facilitate the process. After submitting the return request, the customer will generally receive further instructions regarding shipping the item back and obtaining a replacement, if applicable. It is important for customers to keep track of deadlines mentioned in the return policy to ensure their request is submitted within the allotted time frame. For the most accurate and up-to-date information regarding returns and exchanges, customers should consult the relevant sections of the Figisgallery.com website.