How do I return equipment to Fibertel if I cancel my service?

Asked 4 months ago
When a customer decides to cancel their service with Fibertel, returning the equipment is an important step to ensure a smooth offboarding process. Typically, customers are required to return any equipment that was provided, such as modems or routers. The specific return process may vary depending on individual circumstances, but it generally involves a few key steps. First, customers should gather all the equipment that was issued during their service. It is advisable to check the terms of service for any details regarding the return policy, including possible time frames for returning the equipment. After gathering the equipment, customers may need to visit the Fibertel website to find the appropriate return locations or procedures. In many cases, there may be designated drop-off points or instructions for shipping the equipment back. It is important to ensure the equipment is returned in good condition to avoid any potential charges. For the most accurate and current information, checking the official Fibertel website can be very helpful.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 19, 2025

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