What is the FedEx delivery guarantee?

The delivery guarantee offered by FedEx varies based on the specific service selected. FedEx provides a money-back guarantee on its time-definite delivery services, which include options such as FedEx Express. This guarantee ensures that if an eligible package does not arrive within the scheduled delivery timeframe, the sender may be able to request a refund or credit for the shipping charges. It is important to note that certain conditions and exclusions may apply, including delays caused by external factors like natural disasters or severe weather events, which are beyond FedEx's control. For services such as FedEx Ground and FedEx Home Delivery, there may be a similar commitment to timeframes, but they typically do not offer the same level of guarantee as the Express services. Customers are encouraged to check the specific terms and conditions associated with the service they choose. For comprehensive details and the latest information regarding guarantees and service options, visiting the FedEx website can provide the most current insights and specific guidelines.