What happens if I miss my movie after purchasing tickets on Fandango?

Asked 2 years ago
When a customer purchases tickets on Fandango and subsequently misses the movie, the specific outcome typically depends on the policies of the theater where the tickets were purchased. Generally, Fandango serves as a ticketing platform, and it does not provide refunds or exchanges for missed showings. Most theaters follow a strict no-refund policy for tickets once they are purchased, especially if the customer fails to arrive on time. Some theaters may allow customers to exchange a ticket for a later showing of the same film if they have missed the original screening, but this is at the discretion of the theater itself. It is advisable for customers to check the specific policies of the theater that issued the tickets, as these can vary widely. Additionally, reviewing the details provided during the ticket purchase process may also yield important information regarding refunds, exchanges, and other relevant policies. If a customer is seeking information about their specific situation, looking on the current web page for contact information or the theater's customer service may provide clarity. To avoid missing a movie, customers are encouraged to arrive early and account for any potential delays in order to enjoy their cinematic experience fully.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 5, 2025

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