What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Factorydirectparty.com, it is important to address the issue promptly to ensure a satisfactory resolution. Typically, the first step is to review the return policy outlined on their website, as this will provide specific guidelines on how to handle such situations. Customers are usually advised to reach out to their customer service team as soon as possible to report the issue. It is often helpful to have relevant details on hand, such as the order number, a description of the damage, and, in some cases, photographs of the defective product. Factorydirectparty.com aims to provide quality products, so they generally strive to accommodate customers who have concerns regarding their purchases. The customer service team is equipped to guide customers through the return or exchange process effectively. For the most current information regarding product returns, exchanges, and specific policies, customers should refer to the relevant sections on the Factorydirectparty.com website.