What if I received a damaged or defective item?

If a customer receives a damaged or defective item from FRSport.com, it is important to handle the situation with care and attention. The first step is to carefully inspect the item and ensure that the damage is evident. Customers should take photographs of the damage as evidence, as this may be helpful during the resolution process. Next, customers typically need to refer to the policies outlined on the FRSport.com website regarding returns and exchanges. This section usually contains essential information about how to proceed with a return or exchange for a defective item. Customers might be required to complete a return authorization form or provide specific details about the purchase, including order numbers and item descriptions, which can assist in expediting the process. It is also advisable for customers to consult the shipping and return information, as this will guide them on how to send the item back and if any return shipping fees apply. Generally speaking, FRSport.com values customer satisfaction and aims to resolve these issues promptly. However, it is essential to keep in mind that different policies may apply based on the item and the circumstances. Therefore, customers are encouraged to read the guidelines directly on the website for the most accurate and up-to-date information regarding their situation.