What if my item is damaged or defective?

Asked 2 years ago
If an item purchased from Exhaustdistribution.net arrives damaged or defective, the first step is to carefully review the return policy outlined on the website. Generally, most retailers, including Exhaustdistribution.net, have procedures in place for addressing such issues. It is advisable to document any damage by taking photographs of the item and its packaging. This documentation can be important for processing a return or exchange. You should also check the specific details regarding the time frame in which you must report the damage or defect, as this information is typically included in the return policy. Many retailers require that customers reach out promptly to ensure a smooth resolution. While I do not have access to specific customer service contact information, it is best to look on the current web page for guidance on how to proceed. You may need to provide order information, such as your order number and the details of the item in question, to facilitate the return process. By following the provided guidelines, you can ensure that your concerns are addressed effectively.
Jeff Whelpley is the editor / author responsible for this content.
Answered Oct 6, 2025

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