What should I do if I receive the wrong item?

If a customer receives the wrong item from Eurostylelighting.com, it is important to address the situation promptly. First, the customer should verify the order confirmation and the item received to ensure that there has indeed been a mix-up. After confirming the discrepancy, the next step is to refer to the return or exchange policy indicated on the Eurostylelighting.com website. Most online retailers provide clear guidelines for handling incorrect orders, including procedures for returning the wrong item and obtaining the correct one. Customers may need to initiate a return by following the instructions for shipping the item back. It is often helpful to keep all original packaging and documents included with the item, as these may be required for the return process. In addition, it is advisable to carefully read the shipping and payment sections of the website to understand how refunds or exchanges are processed. For specific queries regarding orders, customers may want to look on the current web page for contact information for further assistance.