What is your policy on defective items?

Erinbraxton.com has a commitment to customer satisfaction, which extends to their policy regarding defective items. If a customer receives a faulty or defective item, it is generally advised to refer to the specific return and exchange policy outlined on their website. This policy typically includes information about how to report defects, the timeline for returning items, and any requirements for returning the product, such as providing proof of purchase or photographs of the defect. Customers are usually encouraged to examine the item upon receipt and to report any defects as soon as possible to ensure a smooth resolution. The return process may involve sending the defective item back to the company, and customers may have the option to receive a replacement or a refund based on the circumstances. It is important for customers to read the details provided on the current web page to understand the exact procedures and any associated conditions. This ensures that the customer is fully informed about their rights and options when dealing with defective items.