In a nutshell: To prevent criminals from further damaging your personal information, contact Equifax to freeze your credit. Visit their website, locate the menu, find the support section, and click on
It's easy to feel victimized when criminals use your personal information for their own gain. Contacting Equifax can freeze your credit and prevent them from doing further damage.
Go to the Equifax website.
Click on the three horizontal lines in the upper-right corner of the Equifax website to expand the menu.
Scroll down until you find "Support." It has a phone icon to its left and a right-pointing arrow to its right. Click on the right-pointing arrow.
Under "Tell Us Why You're Here," look for the "Place or manage a freeze on my Equifax credit report" line. Click on it.
If you have any questions about how the process works, scroll down for more details on this page.
It's free to place a security freeze via the Equifax website. Look for the gray and white "Place a security freeze" button. Click on it.
You'll need to fill out personal information to start the security freeze process on the Equifax website. Some information you have to fill out includes your social security number, address, and name. It's ideal to complete the information in one sitting to avoid any potential disruptions.
Continue filling out the information on the Equifax website until you get confirmation that you've completed it. If you need additional assistance, move on to the next step.
Contact the Equifax customer service team if you have any questions about the process or what happens after.
Start the freeze process via Equifax once you realize criminals have used your personal information. The sooner you get the incident on record and freeze your credit, the more damage it can prevent.

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