How Do I Freeze My Credit with Equifax?

In a nutshell: To prevent criminals from further damaging your personal information, contact Equifax to freeze your credit. Visit their website, locate the menu, find the support section, and click on

Adam Goldkamp is the editor / author responsible for this content.
Mar 12, 2025

Introduction

It's easy to feel victimized when criminals use your personal information for their own gain. Contacting Equifax can freeze your credit and prevent them from doing further damage.

Visit the Equifax Website

Go to the Equifax website.

How Do I Freeze My Credit with Equifax? (Step 1)

Locate the Menu

Click on the three horizontal lines in the upper-right corner of the Equifax website to expand the menu.

How Do I Freeze My Credit with Equifax? (Step 2)

Locate the Support Section

Scroll down until you find "Support." It has a phone icon to its left and a right-pointing arrow to its right. Click on the right-pointing arrow.

Scroll to Find the "Freeze" Information

Under "Tell Us Why You're Here," look for the "Place or manage a freeze on my Equifax credit report" line. Click on it.

How Do I Freeze My Credit with Equifax? (Step 4)

Start the Freeze Process on the Equifax Website

If you have any questions about how the process works, scroll down for more details on this page.

It's free to place a security freeze via the Equifax website. Look for the gray and white "Place a security freeze" button. Click on it.

How Do I Freeze My Credit with Equifax? (Step 5)

Fill out the Relevant Information

You'll need to fill out personal information to start the security freeze process on the Equifax website. Some information you have to fill out includes your social security number, address, and name. It's ideal to complete the information in one sitting to avoid any potential disruptions.

How Do I Freeze My Credit with Equifax? (Step 6)

Continue Through the Process

Continue filling out the information on the Equifax website until you get confirmation that you've completed it. If you need additional assistance, move on to the next step.

Contact the Equifax Customer Service Team

Contact the Equifax customer service team if you have any questions about the process or what happens after.

Conclusion

Start the freeze process via Equifax once you realize criminals have used your personal information. The sooner you get the incident on record and freeze your credit, the more damage it can prevent.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Freeze My Credit with Equifax?

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