What should I do if I receive a damaged bag?

If you receive a damaged bag from Ellingtonhandbags.com, it is important to address the issue promptly to ensure a satisfactory resolution. First, review the return and exchange policy that is typically outlined on their website. This policy will usually provide guidance on how to handle damaged items and the time frame in which you must take action. You may want to take clear photographs of the damage as evidence; this will be useful if you need to submit your claim or exchange request. Next, follow the steps indicated in their policy for reporting damage. This often involves filling out a specific form or sending an email to their customer service department. Ensure that you include your order number, a description of the damage, and the photographs you have taken. This information will help expedite the process. After submitting your request, be sure to keep an eye on your email for any response regarding your claim or instructions for returning the damaged item. It is also a good practice to check the website for any additional contact information or specific forms you may need to fill out. By following these steps, you can efficiently resolve the issue with your damaged bag.